Cookie Policy
Effective: 1 April 2026
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites function correctly, improve user experience, and provide information to website owners. Cookies may be "session" cookies (which expire when you close your browser) or "persistent" cookies (which remain on your device for a set period or until you delete them).
2. How We Use Cookies
The myneohealth.co.za website, operated by Drs Chellan & Lakay Inc (trading as NeoHealth), uses the following categories of cookies:
2.1 Essential Cookies
These cookies are strictly necessary for the Website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as logging in to the Patient Portal, setting your privacy preferences, or submitting a form. Without these cookies, certain services you have asked for cannot be provided.
| Cookie | Purpose | Duration |
|---|---|---|
| Session cookie | Maintains your authenticated session in the Patient Portal | Session |
| Auth token | Securely identifies you after login to prevent repeated sign-ins | 30 days |
| CSRF token | Protects against cross-site request forgery attacks on forms | Session |
2.2 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your theme preference (light or dark mode) and language settings. If you do not allow these cookies, some features may not function as intended.
| Cookie | Purpose | Duration |
|---|---|---|
| Theme preference | Remembers your light/dark mode selection | 1 year |
2.3 Analytics Cookies
We may use analytics cookies to understand how visitors interact with our Website. These cookies collect information in an aggregated and anonymised form, helping us to improve the Website's structure, content, and performance. If we implement analytics (e.g. Google Analytics or a privacy-focused alternative), the data collected may include pages visited, time spent on pages, referral source, and general geographic location (country/city level).
Analytics cookies are only placed with your consent. You may opt out at any time by adjusting your browser settings or using the controls described in Section 3 below.
3. How to Manage Cookies
Most web browsers allow you to control cookies through their settings. You can typically:
- View the cookies stored on your device and delete them individually or all at once.
- Block third-party cookies.
- Block cookies from specific websites.
- Block all cookies.
- Delete all cookies when you close your browser.
Please note that if you block or delete essential cookies, certain parts of the Website (such as the Patient Portal login) may not function correctly.
For instructions on managing cookies in common browsers:
- Google Chrome: Settings → Privacy and Security → Cookies and other site data
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies
4. Third-Party Cookies
Some cookies may be set by third-party services that appear on our pages. We do not control these third-party cookies and their use is governed by the privacy policies of those third parties. Third-party cookies on our site may include:
- Analytics providers (e.g. Google Analytics) — to measure site usage.
- Embedded content providers (e.g. Google Maps on our Contact page) — to display interactive maps.
We do not allow third-party advertising cookies on the Website.
5. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
6. Contact Us
If you have any questions about our use of cookies, please contact us:
Drs Chellan & Lakay Inc (t/a NeoHealth)
Suite 12, Prince Vintcent Square, Gloucester Avenue, George, 6530
Tel: 044 868 0707
Email: [email protected]